Helpline, training and awareness services

The Elder Abuse Helpline promotes the right of older people to live free from abuse. It was established in 1997 to provide a state-wide service to respond to the abuse of older people in Queensland. It operates under UnitingCare Community and is funded by the Department of Communities.

For further information please phone 1300 651 192 or contact us online.


Currently attending forum in Bundaberg Qld and have just watched a very powerful video recognising the value, wisdom and courage of our older Australians. Well done you!! As a student of Impact studying aged care  certificate 3 here in Bundaberg I look forward to meeting and caring for our treasured elders, like those represented so beautifully in your presentation 
Attendee feedback on an EAPU presentation – 2014 Seniors Forum - Bundaberg, 18th March 2014


Recently Added:

UnitingCare Community submission to the Domestic and Family Violence Taskforce on elder Abuse

The UnitingCare Community's Elder Abuse Prevention Unit prepared a submission for the Domestic and Family Violence Taskforce chaired up by, former Governor General, Dame Quentin Bryce.  The submission raised issues including the cost of elder abuse and the need for a targeted and coordinated approach to prevention, the need for existing legislation to be reviewed and strengthened and a prevalence study to identify a baseline for service delivery and impact of services on the elder abuse.  Click here to read the full submission.


Older Women's Network Starting New Groups

OWNQ is looking at establishing new groups new groups at Margate and Capalaba. There will be a free morning tea for interested women in each area.

The Margate group will meet at Kazzies Café, Cnr King and Alfreda Street, Woody Point at 10 am Tuesday 3rd February.  RSVP to June on 0411 018 570, by 26th January.  

The Capalaba morning tea will be held at Capalaba Uniting Church, corner Ney Road and Zandra Street at 9 am Wednesday 4th February.  RSVP to Patrice on 3358 2301, by 26th January.  

 A reconciliation meeting will be held at OWNQ 505 Bowen Tce, New Farm, at 10 am, Thursday 26th February. RSVP to Patrice  3358 2301 by 23 February.


Victim Assist Turns 5

Congratulations Victim Assist on your five-year milestone providing financial assistance to victims of violent crime.  During this time Victim Assist has received over 9000 applications and granted close to $50 million for goods and services associated with a victim’s recovery including dental work, counseling, surgery, and physiotherapy.

For further information on applying for financial assistance through Victim Assist Queensland, or to speak with our Training team about how Victim Assist can help your clients contact our LinkUp Information team on 1300 546 587 or email  Further information can also be obtained through the Queensland Government website at



New Research

      • Report on Sexual abuse and older women - Click here for more information

        La Trobe researchers have published a ground breaking study on sexual assault against older women.  The three year study is the first and most comprehensive of its kind.

        The report findings and recommendations will be presented to government and the sector for direct action.   

      • Preventing Financial Abuse of Older People with Dementia - Click here for more information

        The financial abuse of people with dementia is a concern to Alzheimer's Australia NSW with staff hearing about numerous cases. This research was conducted to examine how the abuse occurs and what can be done to prevent or reduce the incidence of it.

        Preventing financial abuse of people with dementia (PDF 1MB)


Training and Awareness

  • FREE information and awareness sessions for seniors groups throughout Queensland. If you are interested in booking a session please call our Helpline.
  • FREE training for service providers working with people who live in the community. Please contact the Elder Abuse Prevention Unit for topic details and/or to book a session.
  • Rural and remote services who would like to organise training are encouraged to contact the EAPU and negotiate sessions to ensure they receive the times and dates they would like.  Membership of the multidisciplinary Peer Support Network is available  for rural and remote workers and three PSN teleconferences are conducted throughout the year.
  • For services in the Brisbane, Gold Coast, Sunshine Coast and surrounding areas, please contact us at your  convenience if you wish to organise a  session.

Donate to the Elder Abuse Prevention Unit

Click the link below and choose "Elder Abuse Prevention" from the "I would like to make a donation to" drop-down list.


"Elder Abuse is a single or repeated act, or lack of appropriate action, occurring within any relationship where there is an expectation of trust which causes harm or distress to an older person”

The Elder Abuse Prevention Unit is funded by the Queensland Government and auspiced by UnitingCare Community.