Helpline, training and awareness services

The Elder Abuse Helpline promotes the right of older people to live free from abuse. It was established in 1997 to provide a state-wide service to respond to the abuse of older people in Queensland. It operates under UnitingCare Community and is funded by the Department of Communities.

For further information please phone 1300 651 192 or contact us online.


Currently attending forum in Bundaberg Qld and have just watched a very powerful video recognising the value, wisdom and courage of our older Australians. Well done you!! As a student of Impact studying aged care  certificate 3 here in Bundaberg I look forward to meeting and caring for our treasured elders, like those represented so beautifully in your presentation 
Attendee feedback on an EAPU presentation – 2014 Seniors Forum - Bundaberg, 18th March 2014


 New Research

      • Report on Sexual abuse and older women - Click here for more information

        La Trobe researchers have published a ground breaking study on sexual assault against older women.

        The three year study is the first and most comprehensive of its kind.

        Researchers spoke to family members, aged care service providers, police and sexual assault agencies.

        The report found:

        • that sexual assault can occur in a range of environments; home, health and aged care settings
        • There is no one type of perpetrator – family, workers, visitors to aged care settings can all commit this crime
        • Women who have been sexually assaulted are silenced by shame, fear and a general lack of awareness and responsiveness from all quarters.
        • There is a need for education, public policy and other reforms to prevent sexual assaults

        Chief Investigator Dr Catherine Barrett from the University's Australian Research Centre in Sex, Health and Society says it's an invisible crime that needs much greater public awareness and policy prevention.         

        'Many people think older women just aren't going to be targets of any kind of sexual assault. This is wrong. This report clearly shows older women are sexually assaulted and that the silence surrounding this crime makes older women vulnerable. We want this research to be used to create prevention strategies and accountability measures to prevent sexual assault,' Dr Barrett said.     

        The study is called Norma's Project. Norma was 84 years old when she was sexually assaulted by a worker in an aged care facility.      

        The report findings and recommendations will be presented to government and the sector for direct action.   

      • Preventing Financial Abuse of Older People with Dementia - Click here for more information

        The financial abuse of people with dementia is a concern to Alzheimer's Australia NSW with staff hearing about numerous cases. This research was conducted to examine how the abuse occurs and what can be done to prevent or reduce the incidence of it. The Paper includes examples of financial abuse of people with dementia which highlight the ways in which it is perpetrated and the devistating effects it has for victims and their loved ones.

        A number of possible strategies to reduce the incidence of financial abuse of people with dementia and to resolve cases satisfactorily emerged from the research. These include reporting of the abuse, and registration and monitoring of people appointed as an attorney under an Enduring Power of Attorney.

        Preventing financial abuse of people with dementia (PDF 1MB)


Training and Awareness

  • FREE information and awareness sessions for seniors groups throughout Queensland. If you are interested in booking a session please call our Helpline.
  • FREE training for service providers working with people who live in the community. Please contact the Elder Abuse Prevention Unit for topic details and/or to book a session.
  • Rural and remote services who would like to organise training are encouraged to contact the EAPU and negotiate sessions to ensure they receive the times and dates they would like.  Membership of the multidisciplinary Peer Support Network is available  for rural and remote workers and three PSN teleconferences are conducted throughout the year.
  • For services in the Brisbane, Gold Coast, Sunshine Coast and surrounding areas, please contact us at your  convenience if you wish to organise a  session.

Donate to the Elder Abuse Prevention Unit

Click the link below and choose "Elder Abuse Prevention" from the "I would like to make a donation to" drop-down list.


"Elder Abuse is a single or repeated act, or lack of appropriate action, occurring within any relationship where there is an expectation of trust which causes harm or distress to an older person”

The Elder Abuse Prevention Unit is funded by the Queensland Government and auspiced by UnitingCare Community.