Helpline, training and awareness services

The Elder Abuse Helpline promotes the right of older people to live free from abuse. It was established in 1997 to provide a state-wide service to respond to the abuse of older people in Queensland. It operates under UnitingCare Community and is funded by the Department of Communities.

For further information please phone 1300 651 192 or contact us online.


Currently attending forum in Bundaberg Qld and have just watched a very powerful video recognising the value, wisdom and courage of our older Australians. Well done you!! As a student of Impact studying aged care  certificate 3 here in Bundaberg I look forward to meeting and caring for our treasured elders, like those represented so beautifully in your presentation 
Attendee feedback on an EAPU presentation – 2014 Seniors Forum - Bundaberg, 18th March 2014


Community Education

  • CPD Accredited training with Australian Community Workers Association - 1.5hr = 1 PD point.
  • FREE information and awareness sessions for seniors groups throughout Queensland. If you are interested in booking a session please call our Helpline.
  • FREE training for service providers working with older people. Please contact the Elder Abuse Prevention Unit for topic details and/or to book a session.
  • Rural and remote services who would like to organise training are encouraged to contact the EAPU and negotiate sessions to ensure they receive the times and dates they would like.  Membership of the multidisciplinary Peer Support Network (PSN) is available  for rural and remote workers.  PSN members recieve priority for training when regional travel is booked and for webinar participation.
  • For services in the Brisbane, Gold Coast, Sunshine Coast and surrounding areas, please contact us at your  convenience if you wish to organise a  session.


Recently Added:


New EAPU research report - The EAPU Helpline: results of an investigation of five years of call data

This report by Ceallaigh Spike, UnitingCare Community EAPU Project Officer (Research & Systems) investigates five years' worth of Helpline data in search of patterns.  The report does find consistencies over time for age and gender although it suggests that elder abuse in older age groups may not be as gendered as spousal abuse.  Drilling down into abuse types and relationships indicates that elder abuse is a different construct to spousal abuse.  A change in the patterns of two abuse types over time reveals that sons and daughters are becoming more alike in their patterns of abuse.  Read/download the full report here.

A "Wishlist" for a Prevalence Study

The EAPU Reference Group Research Subgroup final report on a proposal for a Queensland prevalence study. 
Click here for the full report

Statewide Annual Report 2013 -2014
The 2013-2014 statewide annual report is now available.  For more information or a copy of the report email eapu@uccommunity.org.au or call the Helpline on 1300 651 192.  Click here to read to full report.

4th Elder Abuse National Conference 2016
Seniors Rights Victoria are hosting the 4th Elder Abuse National Conference in Melbourne between 23 and 25 February 2016.  Keynote speakers are Prof Marie Beaulieu from Sherbrooke University, Canada, and Dr Jacki Berman from New York City Department of the Aging.  For more information and to register visit the conference website www.elderabuseconference.org.au

Queensland Focus - April 2015
The first edition of the EAPU Queensland Focus newsletter is now available.  Feature articles include a brief overview of the UnitingCare Community submission to the Domestic and Family Violence Taskforce; E-Volunteer update and new services and from Victims Assist.  To access the newsletter click here.

UnitingCare Community submission to the Domestic and Family Violence Taskforce on elder Abuse
The UnitingCare Community's Elder Abuse Prevention Unit prepared a submission for the Domestic and Family Violence Taskforce chaired up by, former Governor General, Dame Quentin Bryce.  The submission raised issues including the cost of elder abuse and the need for a targeted and coordinated approach to prevention, the need for existing legislation to be reviewed and strengthened and a prevalence study to identify a baseline for service delivery and impact of services on the elder abuse.  Click here to read the full submission.


New Research

      • The Policies and Practices of Financial Institutions Around Substitute Decision Making

        A new study headed by, Adjunct Fellow in Elder Law, Sue Field from the University of Western Sydney "investigated and assessed the effectiveness of enduring powers of attorneys as tools for providing appropriate substitute decision-making tools for managing assets and financial matters."  The most significant recommendation made by the study and supported by the research partners and participants is the need for a national register for enduring powers of attorneys as a safeguard.

        Click here for the full report

      • Preventing Financial Abuse of Older People with Dementia

        Click here for more information

        The financial abuse of people with dementia is a concern to Alzheimer's Australia NSW with staff hearing about numerous cases. This research was conducted to examine how the abuse occurs and what can be done to prevent or reduce the incidence of it. The Paper includes examples of financial abuse of people with dementia which highlight the ways in which it is perpetrated and the devastating effects it has for victims and their loved ones.

        A number of possible strategies to reduce the incidence of financial abuse of people with dementia and to resolve cases satisfactorily emerged from the research. These include reporting of the abuse, and registration and monitoring of people appointed as an attorney under an Enduring Power of Attorney.

        Preventing financial abuse of people with dementia (PDF 1MB)




Donate to the Elder Abuse Prevention Unit

Click the link below and choose "Elder Abuse Prevention" from the "I would like to make a donation to" drop-down list.



"Elder Abuse is a single or repeated act, or lack of appropriate action, occurring within any relationship where there is an expectation of trust which causes harm or distress to an older person”

The Elder Abuse Prevention Unit is funded by the Queensland Government and auspiced by UnitingCare Community.