Helpline, training and awareness services

The Elder Abuse Helpline promotes the right of older people to live free from abuse. It was established in 1997 to provide a state-wide service to respond to the abuse of older people in Queensland. It operates under UnitingCare Community and is funded by the Department of Communities.

For further information please phone 1300 651 192 or contact us online.


Currently attending forum in Bundaberg Qld and have just watched a very powerful video recognising the value, wisdom and courage of our older Australians. Well done you!! As a student of Impact studying aged care  certificate 3 here in Bundaberg I look forward to meeting and caring for our treasured elders, like those represented so beautifully in your presentation 
Attendee feedback on an EAPU presentation – 2014 Seniors Forum - Bundaberg, 18th March 2014


Community Education

  • CPD Accredited training with Australian Community Workers Association - 1.5hr = 1 PD point.
  • FREE information and awareness sessions for seniors groups throughout Queensland. If you are interested in booking a session please call our Helpline.
  • FREE training for service providers working with older people. Please contact the Elder Abuse Prevention Unit for topic details and/or to book a session.
  • Rural and remote services who would like to organise training are encouraged to contact the EAPU and negotiate sessions to ensure they receive the times and dates they would like.  Membership of the multidisciplinary Peer Support Network (PSN) is available  for rural and remote workers.  PSN members recieve priority for training when regional travel is booked and for webinar participation.
  • For services in the Brisbane, Gold Coast, Sunshine Coast and surrounding areas, please contact us at your  convenience if you wish to organise a  session.

EAPU Webinar Series 2015

LGBTI Elders - guest presenter Ricki Menzies from QuAC
9 June from 1.30 - 2.30pm
With the release of the LGBTI Ageing and Aged care strategy in 2012 and the amendments to the sex discrimination act 2013 to remove the loophole for faith based services to discriminate against people accessing services based on sexual orientation, gender identity or intersex status, LGBTI Elders have come onto the radar of aged care services across the country. This presentation will explore who LGBTI elders are, their lived experiences of discrimination and how this has impacted on their health and ability to access services.
To listen to the session recording click the link: https://eapu-unitingcarecommunity.webex.com/eapu-unitingcarecommunity/ldr.php?RCID=06328c3d3b28220adf9e01893d98519c

Advocacy in Elder Abuse - guest presenter Anna Harrington
16 June from 1.30 - 3pm
This session will include information regarding residents’ rights and responsibilities, the role of the advocate and how QADA can assist in supporting and representing individuals who receive Queensland Community Care and Commonwealth funded aged care services. It will also provide a brief overview of how QADA can assist adults with guardianship and administration matters.
To listen to the session recording click the link: https://eapu-unitingcarecommunity.webex.com/eapu-unitingcarecommunity/ldr.php?RCID=02ad3677598d19b6fe677598b7d0673e

Aged Care Assessment Teams - guest presenters Leesa Elliott and Jodi-Anne Kairl
23 June from 1.30 - 2.30pm
The Aged Care Assessment Program commenced inthe mid 1960's to address the issue of the inappropriate placement of older people into residential facilitates.  The role of the program is to assess the needs of frail older people, ensure older people from special needs target groups have equitable access to ACAT services, ensure access is based on need, prevent premature or inappropriate admission to aged care homes, help  frail older people live in the community they wish.  The objective of the webinar will be to give the audience a better understanding of the processes the Aged Care Assessment Teams follow to meet the needs of the older person. 
To listen to the session recording click the link: https://eapu-unitingcarecommunity.webex.com/eapu-unitingcarecommunity/ldr.php?RCID=e5bca011c277186445010dabf2dbdaf5

Aboriginal Perspectives on Elder Abuse - guest presenter Aunty Ruth Hegarty
24 June from 1.30 - 2.30pm
     This will be a different style of presentation and will rely on participants (workers) who are facing difficulties in engaging rural Aboriginal people, families and communities to put questions to Aunty Ruth Hegarty.
     Aunty Ruth is a Gungurri traditional owner and Elder whose family volunteered to migrate to Barambah Aboriginal Settlement (known today as Cherbourg) in 1930 at the time of the great depression. Aunty Ruth has strong historical links to Wakka Wakka country as Aunty spent many years growing up in the girl’s dormitory in Cherbourg.  Aunty Ruth is a strong advocate for her people and at the age of 85 years young, Aunty Ruth continues her work today in the community.
     Participants will be asked to email their questions to eapu@uccommunity.org.au prior to the session and also type in questions during the session via the webinar facilities.
     Aunty Ruth has provided a bio which is available as a download from the website.
To read Aunty Ruth's Bio click here.   
To listen to the session recording click the link:  https://eapu-unitingcarecommunity.webex.com/eapu-unitingcarecommunity/ldr.php?RCID=1f13f0ab4925df81a556907907cf6268

Recently Added:

Statewide Annual Report 2013 -2014
The 2013-2014 statewide annual report is now available.  For more information or a copy of the report email eapu@uccommunity.org.au or call the Helpline on 1300 651 192.  Click here to read to full report.

4th Elder Abuse National Conference 2016
Seniors Rights Victoria are hosting the 4th Elder Abuse National Conference in Melbourne between 23 and 25 February 2016.  Keynote speakers are Prof Marie Beaulieu from Sherbrooke University, Canada, and Dr Jacki Berman from New York City Department of the Aging.  For more information and to register visit the conference website www.elderabuseconference.org.au

Queensland Focus - April 2015
The first edition of the EAPU Queensland Focus newsletter is now available.  Feature articles include a brief overview of the UnitingCare Community submission to the Domestic and Family Violence Taskforce; E-Volunteer update and new services and from Victims Assist.  To access the newsletter click here.

UnitingCare Community submission to the Domestic and Family Violence Taskforce on elder Abuse
The UnitingCare Community's Elder Abuse Prevention Unit prepared a submission for the Domestic and Family Violence Taskforce chaired up by, former Governor General, Dame Quentin Bryce.  The submission raised issues including the cost of elder abuse and the need for a targeted and coordinated approach to prevention, the need for existing legislation to be reviewed and strengthened and a prevalence study to identify a baseline for service delivery and impact of services on the elder abuse.  Click here to read the full submission.


New Research

      • The Policies and Practices of Financial Institutions Around Substitute Decision Making

        A new study headed by, Adjunct Fellow in Elder Law, Sue Field from the University of Western Sydney "investigated and assessed the effectiveness of enduring powers of attorneys as tools for providing appropriate substitute decision-making tools for managing assets and financial matters."  The most significant recommendation made by the study and supported by the research partners and participants is the need for a national register for enduring powers of attorneys as a safeguard.

        Click here for the full report

      • Preventing Financial Abuse of Older People with Dementia

        Click here for more information

        The financial abuse of people with dementia is a concern to Alzheimer's Australia NSW with staff hearing about numerous cases. This research was conducted to examine how the abuse occurs and what can be done to prevent or reduce the incidence of it. The Paper includes examples of financial abuse of people with dementia which highlight the ways in which it is perpetrated and the devastating effects it has for victims and their loved ones.

        A number of possible strategies to reduce the incidence of financial abuse of people with dementia and to resolve cases satisfactorily emerged from the research. These include reporting of the abuse, and registration and monitoring of people appointed as an attorney under an Enduring Power of Attorney.

        Preventing financial abuse of people with dementia (PDF 1MB)




Donate to the Elder Abuse Prevention Unit

Click the link below and choose "Elder Abuse Prevention" from the "I would like to make a donation to" drop-down list.



"Elder Abuse is a single or repeated act, or lack of appropriate action, occurring within any relationship where there is an expectation of trust which causes harm or distress to an older person”

The Elder Abuse Prevention Unit is funded by the Queensland Government and auspiced by UnitingCare Community.