Helpline, training and awareness services

The Elder Abuse Helpline promotes the right of older people to live free from abuse. It was established in 1997 to provide a state-wide service to respond to the abuse of older people in Queensland. It operates under UnitingCare Community and is funded by the Department of Communities.

For further information please phone 1300 651 192 or contact us online.


Currently attending forum in Bundaberg Qld and have just watched a very powerful video recognising the value, wisdom and courage of our older Australians. Well done you!! As a student of Impact studying aged care  certificate 3 here in Bundaberg I look forward to meeting and caring for our treasured elders, like those represented so beautifully in your presentation 
Attendee feedback on an EAPU presentation – 2014 Seniors Forum - Bundaberg, 18th March 2014


Recently Added:

Getting ready for World Elder Abuse Awareness Day - June 15
EAPU has some resources available for people, groups and organisations who would like to start planning an event or function for World Elder Abuse Awareness Day (WEAAD) that is coming up on the 15th June. 

Call to Action Poster - click here
Information Sheet - click here
Your Event Poster Template - click here

For more information, tips and ideas visit or call the Helpline on 1300 651 192

World Elder Abuse Awareness Day Webinar Series

The EAPU is hosting a webinar series during the month of June to coincide with World Elder Abuse Awareness Day 2015.  For more details including topics, dates and times click here

World Elder Abuse Awareness Day Conference
Aged Rights Advocacy Service is hosting their annual World Elder Abuse Awareness Day Conference on June 16 at the Adelaide Convention Centre.  EAPU's Ceallaigh Spike will be presenting at the conference.  For more information and how to register click here.

4th Elder Abuse National Conference 2016
Seniors Rights Victoria are hosting the 4th Elder Abuse National Conference in Melbourne between 23 and 25 February 2016.  Keynote speakers are Prof Marie Beaulieu from Sherbrooke University, Canada, and Dr Jacki Berman from New York City Department of the Aging.  For more information and to register visit the conference website

Queensland Focus - April 2015
The first edition of the EAPU Queensland Focus newsletter is now available.  Feature articles include a brief overview of the UnitingCare Community submission to the Domestic and Family Violence Taskforce; E-Volunteer update and new services and from Victims Assist.  To access the newsletter click here.

UnitingCare Community submission to the Domestic and Family Violence Taskforce on elder Abuse
The UnitingCare Community's Elder Abuse Prevention Unit prepared a submission for the Domestic and Family Violence Taskforce chaired up by, former Governor General, Dame Quentin Bryce.  The submission raised issues including the cost of elder abuse and the need for a targeted and coordinated approach to prevention, the need for existing legislation to be reviewed and strengthened and a prevalence study to identify a baseline for service delivery and impact of services on the elder abuse.  Click here to read the full submission.


New Research

      • Report on Sexual abuse and older women - Click here for more information

        La Trobe researchers have published a ground breaking study on sexual assault against older women.  The three year study is the first and most comprehensive of its kind.

        The report findings and recommendations will be presented to government and the sector for direct action.   

      • Preventing Financial Abuse of Older People with Dementia - Click here for more information

        The financial abuse of people with dementia is a concern to Alzheimer's Australia NSW with staff hearing about numerous cases. This research was conducted to examine how the abuse occurs and what can be done to prevent or reduce the incidence of it.

        Preventing financial abuse of people with dementia (PDF 1MB)


Training and Awareness

  • FREE information and awareness sessions for seniors groups throughout Queensland. If you are interested in booking a session please call our Helpline.
  • FREE training for service providers working with people who live in the community. Please contact the Elder Abuse Prevention Unit for topic details and/or to book a session.
  • Rural and remote services who would like to organise training are encouraged to contact the EAPU and negotiate sessions to ensure they receive the times and dates they would like.  Membership of the multidisciplinary Peer Support Network is available  for rural and remote workers and three PSN teleconferences are conducted throughout the year.
  • For services in the Brisbane, Gold Coast, Sunshine Coast and surrounding areas, please contact us at your  convenience if you wish to organise a  session.

Donate to the Elder Abuse Prevention Unit

Click the link below and choose "Elder Abuse Prevention" from the "I would like to make a donation to" drop-down list.


"Elder Abuse is a single or repeated act, or lack of appropriate action, occurring within any relationship where there is an expectation of trust which causes harm or distress to an older person”

The Elder Abuse Prevention Unit is funded by the Queensland Government and auspiced by UnitingCare Community.