Welcome to the Elder Abuse Prevention Unit

The Elder Abuse Prevention Unit promotes the rights of older people to live free from abuse. It operates Queensland's Elder Abuse Helpline, which is a first port-of-call for support, referrals and information. It provides free assistance to anyone who experiences, witnesses or suspects the abuse of an older person by someone they know and trust. When you call the helpline, you may remain anonymous if you choose, your call will be confidential and staff will operate with an older person focus, giving you the time to talk things over at your own pace. The helpline is not a crisis line, reporting agency, investigation service and does not undertake case work, however we may be able to refer you to agencies who do all of those things.  

In addition to operating the Helpline, we also provide free community awareness sessions and workplace eduation for groups wanting to better understand elder abuse, recognise signs and help make it stop. To book a time, simply talk to an operator via the helpline. 

National Elder Abuse Conference resources now available #NEAC2019

Congratulations to ADA Australia and Caxton Legal for successfully executing an exiciting and innovative National Elder Abuse Conference in July 2019. If you were not yet aware, many of the conference presentations were recorded as podcasts and have been made available in the resources section of the main conference website. So if you weren't able to make it, you can still go and check out much of the content! 

Delegates who completed the CONFERENCE SURVEY responded with resolute commitment to do all they could in their own communities to address elder abuse. CALLS FOR ACTION were focused on the following themes:

  • Human rights – identifying ways to apply a rights-based lense to all services which support older Australians
  • Criminalisation of elder abuse – you want to engage in ongoing discussion about the need for discrete laws which criminalise the abuse of older Australians
  • Awareness raising – there is a need for further education of older people, their families and friends, industry and the community about elder abuse, how to identify it and where to get supports
  • Prevention – research should be focussed on increasing our understanding about what prevention activities will work and then we need to adopt a collaborative approach towards implementing those activities
  • Ageism – joining together to combat ageism in all the ways it exists in Australian society
  • Older person led initiatives – older Australians should be empowered to take the lead on addressing elder abuse

source: ADA Australia & Caxton Legal Centre inc.

 Annual Report - Year in Review 2018

The 2018 Year in Review is a detailed and insightful analysis of elder abuse occurring in close/intimate relationships.  Analysis is provided on victims, perpetrators and notifiers.  Many demographical factors are considered with the analysis such as who reports abuse in regions, individual factors surrounding victims and perpetrators including trauma , patterns of abuse and much more. 

Download here:

Media Contacts:

UnitingCare media team, Phone:0412 674 013 email: media@ucareqld.com.au

  Talk about the future, plan for the future

Below, is a range of information about Enduring Powers of Attorney. The use and misuse of Enduring Power of Attorney Documents remains both a common protective factor and risk factor in many elder abuse situations. It is good for all individuals and families to consider these documents and/ or the impact(s) of not having one.

  Information for Attorneys - Enduring Power of Attorney

In Queensland people have the option of creating a legal document called an Enduring Power of Attorney to nominate others to act on their behalf and make decisions for them if they are unable.  These decisions may include personal, health or financial decisions, which may be simple or complex.

The role of Attorney can be confusing.  It is recognised there has been a lack of education specifically developed to assist Attorneys to understand their legal duties and responsibilities.

To make it easier for Attorneys to act appropriately in their role as decision maker, ADA Australia with the support of the Queensland government have created resources.

ADA Australia in consultation with a broad range of stakeholders and funding from the Queensland Government’s Department of Justice and Attorney General. The resources can assist Attorneys to understand the EPOA document, any terms and when and how to make decisions for another.  It can also help support those who may be considering agreeing to the role of becoming someone’s Attorney, to understand more about the role and what will be required of them should the EPOA become active.

Please follow the link below:


 The "talk about the future, plan for the future" project!

The Ageing Diversely videos have created a means to generate conversations about ‘planning for the future’ for culturally and linguistically diverse communities. The videos produced in English, Mandarin, Italian and Amharic are currently viewable via the UnitingCare Community YouTube page. The Auslan videos are available via the Deaf Services Queensland YouTube page. We are very happy for you to utilise the videos however you wish, including the English version.

Thank you to the Public Trustee, The Queensland Government, CO.AS.IT, Cathay Community Association, Jeta Gardens and the many other services who supported the Conversation Café video series. A particular thankyou to Multicultural Communities Council Gold Coast who also provided a magnificent filming location.

Please follow the link below:





"Elder Abuse is a single or repeated act, or lack of appropriate action, occurring within any relationship where there is an expectation of trust which causes harm or distress to an older person”

The Elder Abuse Prevention Unit is funded by the Queensland Government and auspiced by UnitingCare Community.