For Service Providers

Services offered:

  • Helpline
  • Community Educaiton
  • Webinars
  • Peer Support Network
  • Other initiatitves



The EAPU operates a state-wide telephone information, support and referral service for anyone experiencing abuse, suspecting or witnessing the abuse of an older person. Callers may choose to remain anonymous and can call HELPLINE on 1300 651 192 between 9am and 5pm Monday to Friday.   Calls from mobiles incur normal fees.  Please ask us to call  you back if you have any concerns. 


Community Education

  • CPD Accredited training with Australian Community Workers Association - 1.5hr = 1 PD point.
  • FREE information and awareness sessions for seniors groups throughout Queensland. If you are interested in booking a session please call our Helpline.
  • FREE training for service providers working with older people. Please contact the Elder Abuse Prevention Unit for topic details and/or to book a session.
  • Rural and remote services who would like to organise training are encouraged to contact the EAPU and negotiate sessions to ensure they receive the times and dates they would like.  Membership of the multidisciplinary Peer Support Network (PSN) is available  for rural and remote workers.  PSN members recieve priority for training when regional travel is booked and for webinar participation.
  • For services in the Brisbane, Gold Coast, Sunshine Coast and surrounding areas, please contact us at your  convenience if you wish to organise a  session.

 Contact the EAPU



Professional development webinars are offered throughout the year on a wide range of topics.   Each year the EAPU offeres a WEAAD Webinar Series to coincide and commemorate World Elder Abuse Awareness Day. 


Peer Support Network

The EAPU provides a state-wide Multidisciplinary Peer Support Network (PSN) to assist, resource and support workers in rural and remote locations to respond to elder abuse. The Peer Support Network operates via teleconferencing, newsletters and additional written communication.

More Information on the EAPU PSN

Other initiatives

  • Policy development workshops to assist services to develop protocols for responding to elder abuse
  • Assisting and supporting the development of community responses via provision of resources
  • Monitoring current elder abuse literature and research
  • Elder abuse data collection
  • Legislation and policy input across all levels of government


 What we don't do

  • Investigate cases of elder abuse
  • Case manage elder abuse situations